Refund & Returns Policy

Returns & Refunds

We want you to love your SoftPura. If something isn't right, here's how returns and refunds work.

14-day right of withdrawal

As an EU customer you have the right to cancel your order within 14 days of receiving it, without giving a reason. To be eligible, items must be unused, in resalable condition and in their original packaging.

How to start a return

Contact us through our Contact page with your order number and we'll send you return instructions. Please don't send items back before contacting us.

Refunds

Once we receive and inspect your return, we'll confirm your refund by email and issue it to your original payment method within 14 days. Original standard shipping costs are refunded for full-order returns, as required by EU law.

Return shipping

You're responsible for the cost of returning an item unless it arrived faulty or incorrect — in which case we cover it.

Faulty or damaged items

If your order arrives damaged or develops a fault, contact us within 14 days and we'll arrange a replacement or a full refund.

Hygiene exclusion

For hygiene reasons, opened or used filter refills can't be returned unless they're faulty.

Warranty

SoftPura Shower Heads are covered by a 1-year warranty against manufacturing defects.

Questions? Reach us any time through our Contact page.